Our top priority for welcoming guests to the World House Hotel is doing it safely, with your wellbeing in mind.
As we welcome you, you can have peace of mind knowing we are taking precautionary measures at the World House Hotel, in an effort to maintain a safe environment for our guests, customers, and colleagues. Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience at World House Hotel.
We are conducting regular—in many cases hourly—cleaning and sanitization of frequently touched surfaces and high-traffic guest and colleague areas such as hallways, stairs, and restrooms. Cleaning and sanitization include the use of hospital-grade disinfectants. We are also implementing enhanced cleaning protocols for guestrooms, including the removal of high-touch items and minimizing the number of times our hotel teams enter guestrooms.
All colleagues are required to have a body temperature check each time they enter the hotel. We will also be asking colleagues and guests to conduct wellbeing checks prior to arriving at the hotel. Colleagues and guests who are showing signs of COVID-19, and/or colleagues with a fever above 100.4 F (38 C), will be advised to contact their healthcare provider.
Good hand hygiene is one of the most important steps individuals can take to protect themselves. Reminders on hand-washing techniques are located throughout the hotel, with hand sanitizer stations or sanitizing wipes also prominently placed throughout.
Masks and other personal protective equipment are available for colleagues and guests, wherever required, and the policies for utilizing them depends on department responsibilities, tasks, and local guidance and requirements. From front desk associates to housekeeping, colleagues are trained on the importance of wearing appropriate protective gear and are taking additional safety precautions for guests and each other.
To promote safety for our guests and colleagues, all room service orders will be delivered to the door, unless otherwise indicated by the hotel. To minimize contact, our colleagues will knock on your door to notify you upon the delivery of your order. At some properties, grab-and-go options will be available.