• +90 544 293 55 20
  • Şahkulu Mah., Galip Dede Cd. No:85/A, 34421 Beyoğlu/İstanbul

DISTANCE SALES AGREEMENT

DISTANCE SALES AGREEMENT

World House Boutique Hotel

ARTICLE 1 – PARTIES

This Distance Sales Agreement (“Agreement”) is concluded between:

SERVICE PROVIDER

Company: ISTANBUL TURIZM BİLİŞİM HİZM. ORG. VE GIDA TİC. VE SAN. VE TİC. ŞTİ.

Trading Name: World House Boutique Hotel

Address: Şahkulu Mahallesi, Galip Dede Caddesi, No: 85/A, Beyoğlu, Istanbul, Türkiye

Website: worldhousebh.com

Email: [email protected]

Telephone / WhatsApp: +90 544 293 55 20

Hereinafter referred to as the “Hotel” or “Service Provider”;

And

CONSUMER / GUEST

The individual making a reservation through the Hotel’s official website, whose personal and reservation details are provided during the booking process.

Hereinafter referred to as the “Guest” or “Consumer.”

By completing a reservation through the Hotel’s official website, the Guest acknowledges having been presented with the applicable accommodation details, price, payment conditions, cancellation policy, and this Agreement.

ARTICLE 2 – SUBJECT AND SCOPE

2.1. This Agreement governs the rights and obligations of the Hotel and the Guest regarding accommodation services purchased electronically through the Hotel’s official website.

2.2. This Agreement is prepared in accordance with Turkish Law No. 6502 on the Protection of Consumers and the applicable provisions of the Regulation on Distance Contracts.

2.3. The accommodation service includes the room category, stay dates, number of guests, and services expressly specified in the reservation confirmation.

2.4. The total price, applicable taxes, payment requirements, cancellation conditions, and any additional services shall be displayed during the booking process.

2.5. The specific rate plan and reservation conditions selected and accepted by the Guest form an integral part of this Agreement.

ARTICLE 3 – RESERVATIONS AND CONFIRMATION

3.1. Reservations may be made through the Hotel’s official website, subject to room availability and the conditions applicable to the selected rate plan.

3.2. A reservation is considered confirmed when the booking process has been successfully completed and the Guest has received a reservation confirmation.

3.3. The reservation confirmation shall specify the relevant booking details, including:

  • Guest name and reservation reference number;
  • Check-in and check-out dates;
  • Room category and number of guests;
  • Total reservation price and applicable taxes;
  • Selected rate plan;
  • Payment conditions;
  • Cancellation, modification, and refund conditions.

3.4. The Guest is responsible for ensuring that the information provided during the reservation process is accurate and complete.

3.5. The Hotel reserves the right to request reasonable additional information where necessary to verify the reservation, comply with applicable laws, or prevent fraudulent transactions.

3.6. Any such verification shall be conducted through the Hotel’s official communication channels or other secure channels clearly identified during the reservation process.

ARTICLE 4 – PRICES AND PAYMENT CONDITIONS

4.1. Accommodation Prices

Accommodation prices are determined according to the selected room category, travel dates, occupancy, availability, promotional offers, and applicable rate plan.

The total amount payable by the Guest shall be displayed before the reservation is completed.

Any applicable taxes or mandatory charges shall be disclosed during the booking process.

4.2. Payment Options

World House Boutique Hotel may offer different payment arrangements depending on the selected rate plan.

These may include:

a. Pay Now / Prepaid Reservations

The full reservation amount, or a specified portion thereof, may be charged at the time of booking.

b. Pay Later Reservations

Payment may be collected on a specified date before arrival, as indicated during the booking process.

c. Pay at Property Reservations

Payment may be collected directly at the Hotel during check-in or at another time specified in the reservation conditions.

d. Deposit or Partial Prepayment Reservations

Certain reservations may require a deposit or partial prepayment, with the remaining balance payable according to the conditions displayed during booking.

4.3. Payment Methods

The Hotel may accept payments through secure online payment systems, credit or debit cards, bank transfers, or other payment methods expressly offered during the booking process.

4.4. Payment Deadlines

The payment deadline applicable to each reservation shall be determined by the selected rate plan and communicated to the Guest before confirmation.

4.5. Failure to Complete Payment

If the Guest fails to complete a required payment within the specified period, the Hotel may cancel the reservation in accordance with the payment and cancellation conditions accepted at the time of booking and applicable law.

4.6. Additional Expenses

Unless expressly included in the reservation price, additional services such as airport transfers, food and beverages, transportation, tours, and other personal expenses shall be charged separately.

4.7. Currency and Exchange Rates

Payments shall be processed in the currency specified during the booking process or otherwise agreed with the Guest.

Any currency conversion charges or exchange rate differences imposed by the Guest’s bank or payment provider shall be subject to the relevant provider’s conditions.

Any additional charges imposed by the Hotel shall be disclosed to the Guest before payment.

ARTICLE 5 – CANCELLATION AND REFUND POLICIES

5.1. General Principles

World House Boutique Hotel offers different rate plans with varying cancellation, modification, payment, and refund conditions.

The cancellation and refund policy applicable to a reservation shall be the specific policy displayed and accepted by the Guest at the time of booking.

These conditions shall also be reflected in the reservation confirmation.

5.2. Non-Refundable Reservations

Reservations made under a Non-Refundable rate plan are subject to the conditions specified during booking.

Unless otherwise stated in the applicable reservation conditions or required by law:

  • Cancellation does not entitle the Guest to a refund.
  • Failure to arrive at the Hotel does not entitle the Guest to a refund.
  • Requests to change reservation dates or other booking details are subject to the Hotel’s approval and the applicable rate conditions.
  • Any prepaid amounts may be retained in accordance with the accepted cancellation policy.

5.3. Flexible / Free Cancellation Reservations

Reservations made under a Flexible or Free Cancellation rate plan may be cancelled without penalty until the deadline specified during booking.

The applicable free cancellation deadline may vary depending on the selected rate plan, reservation dates, promotional conditions, or other factors.

If cancellation is requested after the applicable deadline, the cancellation fee specified in the reservation conditions may apply.

5.4. Partially Refundable Reservations

Certain rate plans may allow partial refunds or impose cancellation fees calculated as a percentage of the total reservation price or according to a specified number of nights.

The applicable conditions shall be displayed during booking.

5.5. No-Show

If the Guest fails to arrive on the scheduled check-in date without providing notice, the reservation may be treated as a No-Show.

The applicable no-show charges and the status of any remaining nights shall be determined by the conditions accepted at the time of booking, subject to applicable law.

5.6. Early Departure

If the Guest departs before the scheduled check-out date, any refund for unused accommodation nights shall be determined according to the selected rate plan and applicable reservation conditions.

5.7. Reservation Modifications

Requests to modify reservation dates, room categories, occupancy, or other booking details are subject to availability and the conditions of the selected rate plan.

Additional charges may apply where a modification results in a higher accommodation price.

Any modification shall become effective only after confirmation by the Hotel.

5.8. Refund Processing

Where a refund is due, it shall normally be processed using the original payment method, unless otherwise required by law or agreed with the Guest.

Refunds shall be made within the period required by applicable law.

The time required for the refunded amount to appear in the Guest’s account may depend on the relevant bank or payment provider.

5.9. Applicable Reservation Conditions

In the event of any inconsistency between the general cancellation provisions of this Agreement and the specific cancellation conditions displayed and accepted during booking, the reservation-specific conditions shall prevail, subject to mandatory consumer protection laws.

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. Under the applicable provisions of the Turkish Regulation on Distance Contracts, accommodation services provided on a specific date or within a specified period are generally exempt from the statutory 14-day right of withdrawal.

6.2. Accordingly, the Guest does not automatically acquire an unconditional 14-day cancellation right merely because the reservation was made online.

6.3. The Guest’s cancellation and refund rights shall instead be determined by the selected rate plan, the applicable reservation conditions, and any mandatory rights provided by law.

ARTICLE 7 – CHECK-IN AND CHECK-OUT

7.1. Standard check-in time is 2:00 PM (14:00).

7.2. Standard check-out time is 12:00 PM (noon).

7.3. Early check-in and late check-out requests are subject to availability and may incur additional charges.

7.4. The Hotel may request valid identification documents from guests at check-in in accordance with applicable Turkish legislation.

7.5. Guests must provide accurate information regarding the number and ages of occupants.

7.6. If the actual number of occupants or children’s ages differs from the information provided during booking, additional charges may apply in accordance with the applicable room occupancy and pricing conditions.

ARTICLE 8 – HOTEL SERVICES AND GUEST RESPONSIBILITIES

8.1. The Hotel shall provide the accommodation services specified in the confirmed reservation, subject to applicable laws and circumstances beyond its reasonable control.

8.2. The Guest agrees to comply with the Hotel’s reasonable house rules, safety instructions, and applicable legal requirements.

8.3. The Guest shall be responsible for any damage to Hotel property caused by the Guest or accompanying persons, to the extent permitted by applicable law.

8.4. Personal belongings remain under the Guest’s responsibility. The Hotel’s liability for loss, theft, or damage shall be determined in accordance with applicable law.

8.5. Any additional services requested during the stay shall be charged separately unless expressly included in the confirmed reservation.

8.6. Guests are encouraged to notify Hotel management promptly of any problems or concerns so that the Hotel has an opportunity to resolve them during the stay.

ARTICLE 9 – FORCE MAJEURE AND UNFORESEEN CIRCUMSTANCES

9.1. Events beyond the reasonable control of either party, including natural disasters, severe weather conditions, fires, government restrictions, war, terrorism, major transportation disruptions, and other extraordinary circumstances, may constitute force majeure where the applicable legal requirements are satisfied.

9.2. If such circumstances prevent the Hotel from providing the confirmed accommodation service, the Hotel shall notify the Guest as soon as reasonably possible.

9.3. Where appropriate and legally permissible, the Hotel may offer alternative accommodation of a comparable category and standard, subject to the Guest’s agreement where required by law.

9.4. Any cancellation, refund, or compensation rights arising from such circumstances shall be determined in accordance with applicable law.

ARTICLE 10 – PERSONAL DATA PROTECTION

10.1. World House Boutique Hotel processes personal data collected during the reservation and accommodation process in accordance with applicable data protection legislation, including Turkish Personal Data Protection Law No. 6698 (KVKK).

10.2. Personal data may be processed for purposes including reservation management, provision of accommodation services, payment processing, compliance with legal obligations, guest communication, and security.

10.3. Personal data may be shared with authorized service providers or competent public authorities where necessary and permitted by law.

10.4. Further information regarding the processing of personal data, applicable legal grounds, data subject rights, and relevant procedures shall be provided in the Hotel’s separate Privacy Notice / KVKK Information Notice.

10.5. This Agreement does not replace the Hotel’s obligations under applicable personal data protection legislation.

ARTICLE 11 – OFFICIAL COMMUNICATION CHANNELS AND PAYMENT SECURITY

11.1. The Hotel’s official contact information is:

World House Boutique Hotel

Telephone / WhatsApp: +90 544 293 55 20

Email: [email protected]

Official Website: worldhousebh.com

11.2. Guests are advised to exercise caution regarding messages from unknown telephone numbers, WhatsApp accounts, email addresses, or websites claiming to represent World House Boutique Hotel.

11.3. Guests should not provide credit card details, passwords, or other sensitive information through unexpected or suspicious links.

11.4. Any unusual payment or reservation verification request should be confirmed directly with the Hotel through its official communication channels before any action is taken.

11.5. The Hotel may contact guests regarding reservations, airport transfers, arrival arrangements, and other accommodation-related services through its official communication channels.

11.6. Any payment-related communication shall be handled in accordance with the applicable reservation conditions and through payment methods authorized by the Hotel.

ARTICLE 12 – COMPLAINTS AND DISPUTE RESOLUTION

12.1. Guests may submit complaints or requests concerning their reservation or accommodation directly to World House Boutique Hotel through the official contact information stated in this Agreement.

12.2. The Hotel shall review complaints and seek to resolve disputes in good faith.

12.3. Any disputes arising from this Agreement shall be governed by the applicable laws of the Republic of Türkiye, including Law No. 6502 on the Protection of Consumers.

12.4. Consumers may apply to the competent Consumer Arbitration Committees or Consumer Courts, as applicable and within the limits established by law.

12.5. Questions of jurisdiction and venue shall be determined in accordance with mandatory applicable legal provisions.

ARTICLE 13 – FINAL PROVISIONS

13.1. This Agreement, together with the reservation confirmation and the specific rate plan conditions accepted during booking, constitutes the contractual framework governing the accommodation service.

13.2. The Guest acknowledges having been provided with the relevant accommodation details, total price, payment requirements, cancellation conditions, and applicable contractual terms before completing the reservation.

13.3. The Hotel shall make the applicable contractual terms available to the Guest in a manner consistent with the requirements of relevant consumer protection legislation.

13.4. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

13.5. Nothing in this Agreement shall exclude or restrict any mandatory rights granted to the Consumer under applicable legislation.

13.6. The reservation confirmation and the specific payment, cancellation, and refund conditions selected during booking form an integral part of this Agreement.

WORLD HOUSE BOUTIQUE HOTEL

Şahkulu Mahallesi, Galip Dede Caddesi, No: 85/A
Beyoğlu, Istanbul, Türkiye

Telephone / WhatsApp: +90 544 293 55 20
Email: [email protected]
Website: worldhousebh.com